IS SHIPPING FREE?
Shipping is free in the US on most items. On some items, we may have a weight based or price based shipping fee. There may be a weight based shipping or price based rates on items shipped outside the US.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from any of our many international supplier's warehouses and they will do everything they can to get you your order as fast as they can! Please allow an estimated 1-5 weeks for your order to arrive to the USA (varies from product to product). Other countries can take an estimated 1-6 weeks (varies from product to product) due to distance traveling and customs. Please note, these are only estimates.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, we will send you a new package with full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
IS IT SAFE TO GET PACKAGE?
Due to global supply shortage, we need to source the products worldwide so that they may come from regions having virus-like China, the US, Europe & Southeast Asia. However, it is 100% SAFE to receive your package as confirmed by the WHO below.
For further details or if you have any question feel free to contact us at info@geotrendy.com